Saint Elizabeth Community
  • Providence, RI, USA
  • Hourly
  • Full Time Day

Bilingual Resident Services Coordinator

Full Time | Day Shift

Our Mission of Caring extends not only to the individuals we serve but also, to our employees. We are committed to Superior Staffing Ratios and require no mandated shifts.

- Trusted Care Since 1882! -


Responsibilities of a Resident Services Coordinator:

  • Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
  • Identify, assess, select, develop, and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their life opportunities objectives.
  • Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance.
  • Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and quickly rectify the situation.
  • Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
  • Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully.
  • Help to facilitate tenant meetings and community-organizing and social activities if desired by residents.
  • Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
  • Comply with State, Federal & HUD guidelines.
  • When requested, work with property management in mediating conflicts between tenants.
  • Complete other housing and resident related assignments as directed by the supervisor.

Qualifications for a Resident Services Coordinator:

  • Bi-lingual - Spanish
  • A bachelor's degree in the field of human services, plus a minimum of 1 year of experience working with people of low income; or a minimum of 3 years of documented, successful experience in community development or community-organizing activities
  • A working knowledge of the local social service system or the proven ability to quickly develop such knowledge
  • The ability to identify, assess, select, develop, and maintain community service referral partnerships that assist residents in achieving their life opportunities objectives
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrated experience in successfully working with diverse populations
  • Competent computer and technology skills
  • The ability to establish, maintain, track, measure and report to stakeholders the program's objectives and their efficacy in assisting residents to achieve their life opportunities objectives

What does SEC offer employees?

Our holistic benefit options encompass your Health and Wellbeing, your individual and family needs, your professional growth, and more by including:

  • Competitive pay, including shift & weekend differentials
  • Flexible Scheduling Options
  • Blue Cross Blue Shield Health Insurance & Delta Dental Insurance offered for employees working 20+ hours/week
  • 403B Employer Contribution Plan
  • Tuition and Loan Reimbursement
  • Career advancement & training opportunities to support individual employee goals
  • Free CNA Training program
  • Childcare Reimbursement Program
  • Employee Referral Bonus

Why choose Saint Elizabeth Community?

We are a non-profit community, providing quality care to older adults and people with physical disabilities. Trusted Care Since 1882, we have been committed to supporting our community with compassionate and innovative care! Saint Elizabeth Community includes 7 beautifully maintained Rhode Island locations offering apartments for Independent Seniors, Home Care Services, Adult Day Centers, affordable Assisted Living, Skilled Nursing, Rehabilitation, and more!


Apply today to contribute to, and personally experience the Saint Elizabeth Community Mission of Caring.


EEOC - We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

Saint Elizabeth Community
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